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Outliers from national audits: their analysis and use by the Care Quality Commission in quality assurance and regulation of healthcare services in England

Helen Grote, Keiko Toma, Laura Crosby, Catherine Robson, Clare Palmer, Claire Land, Jessica Ball and Edward Baker
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DOI: https://doi.org/10.7861/clinmed.2020-0695
Clin Med September 2021
Helen Grote
ACare Quality Commission, London, UK
Roles: national medical director’s clinical fellow to the chief inspector of hospitals 2018–2019
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  • For correspondence: helen.grote@nhs.net
Keiko Toma
BCare Quality Commission, London, UK
Roles: hospital provider analytics manager 2026–2020
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Laura Crosby
CCare Quality Commission, London, UK
Roles: analyst team leader
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Catherine Robson
DCare Quality Commission, London, UK
Roles: hospital inspector
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Clare Palmer
EKing’s College Hospital NHS Foundation Trust, London, UK
Roles: head of patient outcomes
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Claire Land
FCare Quality Commission, London, UK
Roles: policy manager
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Jessica Ball
ACare Quality Commission, London, UK
Roles: national medical director’s clinical fellow to the chief inspector of hospitals 2018–2019
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Edward Baker
GCare Quality Commission, London, UK
Roles: head of hospital inspections
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Article Information

vol. 21 no. 5 e511-e516
DOI: 
https://doi.org/10.7861/clinmed.2020-0695
PubMed: 
34389635
Published By: 
Royal College of Physicians
Print ISSN: 
1470-2118
Online ISSN: 
1473-4893
History: 
  • Published online September 10, 2021.

Article Versions

  • Latest version (August 13, 2021 - 00:44).
  • You are viewing the most recent version of this article.
Copyright & Usage: 
© Royal College of Physicians 2021. All rights reserved.

Author Information

  1. Helen Grote, national medical director’s clinical fellow to the chief inspector of hospitals 2018–2019A⇑,
  2. Keiko Toma, hospital provider analytics manager 2026–2020B,
  3. Laura Crosby, analyst team leaderC,
  4. Catherine Robson, hospital inspectorD,
  5. Clare Palmer, head of patient outcomesE,
  6. Claire Land, policy managerF,
  7. Jessica Ball, national medical director’s clinical fellow to the chief inspector of hospitals 2018–2019A and
  8. Edward Baker, head of hospital inspectionsG
  1. ACare Quality Commission, London, UK
  2. BCare Quality Commission, London, UK
  3. CCare Quality Commission, London, UK
  4. DCare Quality Commission, London, UK
  5. EKing’s College Hospital NHS Foundation Trust, London, UK
  6. FCare Quality Commission, London, UK
  7. GCare Quality Commission, London, UK
  1. Address for correspondence: Dr Helen Grote, Care Quality Commission, 151 Buckingham Palace Road, London SW1W 1SZ, UK. Email: helen.grote{at}nhs.net Twitter: @helengrote

Article usage

Article usage: August 2021 to December 2022

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Outliers from national audits: their analysis and use by the Care Quality Commission in quality assurance and regulation of healthcare services in England
Helen Grote, Keiko Toma, Laura Crosby, Catherine Robson, Clare Palmer, Claire Land, Jessica Ball, Edward Baker
Clinical Medicine Sep 2021, 21 (5) e511-e516; DOI: 10.7861/clinmed.2020-0695

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Outliers from national audits: their analysis and use by the Care Quality Commission in quality assurance and regulation of healthcare services in England
Helen Grote, Keiko Toma, Laura Crosby, Catherine Robson, Clare Palmer, Claire Land, Jessica Ball, Edward Baker
Clinical Medicine Sep 2021, 21 (5) e511-e516; DOI: 10.7861/clinmed.2020-0695
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  • Article
    • ABSTRACT
    • Introduction
    • The use of data from national audits
    • How audits identify outliers
    • The CQC actions following notification of an audit outlier and the response expected from providers
    • How hospitals can use audit data to inform quality improvement initiatives
    • Does the use of data from national audits and assessment of outliers improve patient care?
    • Ongoing challenges with the use of audit data in the regulatory process
    • Conclusion
    • Supplementary material
    • Acknowledgements
    • References
  • Figures & Data
  • Info & Metrics

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