Outliers from national audits: their analysis and use by the Care Quality Commission in quality assurance and regulation of healthcare services in England
Helen Grote, Keiko Toma, Laura Crosby, Catherine Robson, Clare Palmer, Claire Land, Jessica Ball and Edward Baker
DOI: https://doi.org/10.7861/clinmed.2020-0695
Clin Med September 2021 Helen Grote
ACare Quality Commission, London, UK
Roles: national medical director’s clinical fellow to the chief inspector of hospitals 2018–2019
Keiko Toma
BCare Quality Commission, London, UK
Roles: hospital provider analytics manager 2026–2020
Laura Crosby
CCare Quality Commission, London, UK
Roles: analyst team leader
Catherine Robson
DCare Quality Commission, London, UK
Roles: hospital inspector
Clare Palmer
EKing’s College Hospital NHS Foundation Trust, London, UK
Roles: head of patient outcomes
Claire Land
FCare Quality Commission, London, UK
Roles: policy manager
Jessica Ball
ACare Quality Commission, London, UK
Roles: national medical director’s clinical fellow to the chief inspector of hospitals 2018–2019
Edward Baker
GCare Quality Commission, London, UK
Roles: head of hospital inspections
Article Information
vol. 21 no. 5 e511-e516
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- Published online September 10, 2021.
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- Latest version (August 13, 2021 - 00:44).
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© Royal College of Physicians 2021. All rights reserved.
Author Information
- Helen Grote, national medical director’s clinical fellow to the chief inspector of hospitals 2018–2019A⇑,
- Keiko Toma, hospital provider analytics manager 2026–2020B,
- Laura Crosby, analyst team leaderC,
- Catherine Robson, hospital inspectorD,
- Clare Palmer, head of patient outcomesE,
- Claire Land, policy managerF,
- Jessica Ball, national medical director’s clinical fellow to the chief inspector of hospitals 2018–2019A and
- Edward Baker, head of hospital inspectionsG
- ACare Quality Commission, London, UK
- BCare Quality Commission, London, UK
- CCare Quality Commission, London, UK
- DCare Quality Commission, London, UK
- EKing’s College Hospital NHS Foundation Trust, London, UK
- FCare Quality Commission, London, UK
- GCare Quality Commission, London, UK
- Address for correspondence: Dr Helen Grote, Care Quality Commission, 151 Buckingham Palace Road, London SW1W 1SZ, UK. Email: helen.grote{at}nhs.net Twitter: @helengrote
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Outliers from national audits: their analysis and use by the Care Quality Commission in quality assurance and regulation of healthcare services in England
Helen Grote, Keiko Toma, Laura Crosby, Catherine Robson, Clare Palmer, Claire Land, Jessica Ball, Edward Baker
Clinical Medicine Sep 2021, 21 (5) e511-e516; DOI: 10.7861/clinmed.2020-0695
Citation Manager Formats
Outliers from national audits: their analysis and use by the Care Quality Commission in quality assurance and regulation of healthcare services in England
Helen Grote, Keiko Toma, Laura Crosby, Catherine Robson, Clare Palmer, Claire Land, Jessica Ball, Edward Baker
Clinical Medicine Sep 2021, 21 (5) e511-e516; DOI: 10.7861/clinmed.2020-0695
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- Article
- ABSTRACT
- Introduction
- The use of data from national audits
- How audits identify outliers
- The CQC actions following notification of an audit outlier and the response expected from providers
- How hospitals can use audit data to inform quality improvement initiatives
- Does the use of data from national audits and assessment of outliers improve patient care?
- Ongoing challenges with the use of audit data in the regulatory process
- Conclusion
- Supplementary material
- Acknowledgements
- References
- Figures & Data
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