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What is the effect of re-introducing a clinical conversation into urgent referral pathways?

Ivan LeJeune, Rebecca JA Sims, Hugh Porter, Guy Mansford and Anastasios G Gazis
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DOI: https://doi.org/10.7861/futurehosp.4-2-134
Future Hosp J June 2017
Ivan LeJeune
ANottingham University Hospitals NHS Trust, Nottingham, UK;
Roles: consultant in respiratory and acute medicine
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Rebecca JA Sims
BNottingham University Hospitals NHS Trust, Nottingham, UK;
Roles: consultant in acute medicine
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Hugh Porter
CNHS Nottingham City Clinical Commissioning Group, Nottingham, UK;
Roles: GP and chair
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Guy Mansford
DNHS Nottingham West Clinical Commissioning Group, Stapleford, UK;
Roles: GP and chief clinical officer
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Anastasios G Gazis
EQueens Medical Centre, Nottingham, UK
Roles: consultant in endocrinology, diabetes and general (internal) medicine
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  • For correspondence: tasso.gazis@nuh.nhs.uk
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    Fig 1.

    Acute medicine receiving unit (AMRU) attendances before and after telephone triage.

    LCL = lower control limit; UCL = upper control limit
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    Fig 2.

    Patient feedback before and after telephone triage.

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    Fig 3.

    GP emergency admissions and emergency department (ED) attendances before and after telephone triage.

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What is the effect of re-introducing a clinical conversation into urgent referral pathways?
Ivan LeJeune, Rebecca JA Sims, Hugh Porter, Guy Mansford, Anastasios G Gazis
Future Hosp J Jun 2017, 4 (2) 134-137; DOI: 10.7861/futurehosp.4-2-134

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What is the effect of re-introducing a clinical conversation into urgent referral pathways?
Ivan LeJeune, Rebecca JA Sims, Hugh Porter, Guy Mansford, Anastasios G Gazis
Future Hosp J Jun 2017, 4 (2) 134-137; DOI: 10.7861/futurehosp.4-2-134
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