Skip to main content

Main menu

  • Home
  • Our journals
    • Clinical Medicine
    • Future Healthcare Journal
  • Subject collections
  • About the RCP
  • Contact us

Future Healthcare Journal

  • FHJ Home
  • Content
    • Current
    • Ahead of print
    • Archive
  • Author guidance
    • Instructions for authors
    • Submit online
  • About FHJ
    • Scope
    • Editorial board
    • Policies
    • Information for reviewers
    • Advertising

User menu

  • Log in

Search

  • Advanced search
RCP Journals
Home
  • Log in
  • Home
  • Our journals
    • Clinical Medicine
    • Future Healthcare Journal
  • Subject collections
  • About the RCP
  • Contact us
Advanced

Future Healthcare Journal

futurehosp Logo
  • FHJ Home
  • Content
    • Current
    • Ahead of print
    • Archive
  • Author guidance
    • Instructions for authors
    • Submit online
  • About FHJ
    • Scope
    • Editorial board
    • Policies
    • Information for reviewers
    • Advertising

Telecommunication during COVID-19: a multicentre quality improvement project

Sarmad Tayyab, Nicky Leopold, Elizabeth Rual, Muhammad Atif Rana and Haris Mir
Download PDF
DOI: https://doi.org/10.7861/fhj.9-2-s109
Future Healthc J July 2022
Sarmad Tayyab
ASwansea Bay University Health Board, Swansea, UK
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Nicky Leopold
ASwansea Bay University Health Board, Swansea, UK
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Elizabeth Rual
ASwansea Bay University Health Board, Swansea, UK
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Muhammad Atif Rana
BGlenfield Hospital, Leicester, UK
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Haris Mir
CThe Royal Liverpool University Hospital, Liverpool, UK
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
  • Article
  • Info & Metrics
Loading

Introduction

Communication is an essential part of daily work in clinical settings. During the COVID-19 pandemic, more and more communication with patients/relatives has been carried out remotely (through phone or similar means). With no or little training, communication regarding sensitive decisions like do not attempt cardiopulmonary resuscitation / escalation plan / breaking bad news / death etc is challenging.

Methodology

This piece of work was carried out as a quality improvement project to help doctors/staff communicate effectively. Pre- and post-intervention qualitative data was collected. An online training/teaching session was organised (as an intervention) across four sites.

Results

Pre-intervention data

  • 65 responses in total (15 foundation doctors, 12 senior house officers, 21 registrars, nine consultants and eight allied healthcare professionals)

  • 25% (16/65) had had some formal/informal training about remote telecommunication, while 75% (49/65) had had no training.

  • 5% (3/65) were extremely confident, 3% (2/65) were very confident, 44.5% (29/65) were somewhat confident, 44.5% (29/65) were not so confident and 3% (2/65) were not at all confident about communicating remotely.

Intervention

An MS Teams meeting was organised with two consultant leads to teach/train on how to effectively communicate remotely. It was attended by 59 participants in Singleton Hospital Swansea, 13 in Morriston Hospital Swansea, 10 in Glenfield Hospital Leicester and 15 staff in the Royal Liverpool University Hospital.

Post-intervention data

  • 62 responses

  • 64.5% (40/62) found the session extremely helpful, while 35.5% (22/62) found it very helpful

  • 6.5% (4/62) were now extremely confident, 32% (20/62) were now very confident, while 60% (37/62) were somewhat confident and 1.5% (1/62) were not so confident to effectively communicate remotely.

Conclusion

Remote communication during COVID-19, especially about sensitive decisions, remains a challenge. Our QIP has shown that innovative teaching methods can help improve a doctor's confidence in this area.

  • © Royal College of Physicians 2022. All rights reserved.
Back to top
Previous articleNext article

Article Tools

Download PDF
Article Alerts
Sign In to Email Alerts with your Email Address
Citation Tools
Telecommunication during COVID-19: a multicentre quality improvement project
Sarmad Tayyab, Nicky Leopold, Elizabeth Rual, Muhammad Atif Rana, Haris Mir
Future Healthc J Jul 2022, 9 (Suppl 2) 109; DOI: 10.7861/fhj.9-2-s109

Citation Manager Formats

  • BibTeX
  • Bookends
  • EasyBib
  • EndNote (tagged)
  • EndNote 8 (xml)
  • Medlars
  • Mendeley
  • Papers
  • RefWorks Tagged
  • Ref Manager
  • RIS
  • Zotero
Share
Telecommunication during COVID-19: a multicentre quality improvement project
Sarmad Tayyab, Nicky Leopold, Elizabeth Rual, Muhammad Atif Rana, Haris Mir
Future Healthc J Jul 2022, 9 (Suppl 2) 109; DOI: 10.7861/fhj.9-2-s109
del.icio.us logo Digg logo Reddit logo Twitter logo Facebook logo Google logo Mendeley logo
  • Tweet Widget
  • Facebook Like
  • Google Plus One

Jump to section

  • Article
    • Introduction
    • Methodology
    • Results
    • Conclusion
  • Info & Metrics

Related Articles

  • No related articles found.
  • Google Scholar

Cited By...

  • No citing articles found.
  • Google Scholar

More in this TOC Section

  • Improving the provision and quality of safety netting instructions for patients seen in same-day emergency care (SDEC)
  • The impact of a smoking cessation programme on referrals in a cardiorespiratory admissions unit
  • Improving fluid balance charts through staff education on a general medical ward: a quality improvement project
Show more QUALITY IMPROVEMENT AND PATIENT SAFETY

Similar Articles

FAQs

  • Difficulty logging in.

There is currently no login required to access the journals. Please go to the home page and simply click on the edition that you wish to read. If you are still unable to access the content you require, please let us know through the 'Contact us' page.

  • Can't find the CME questionnaire.

The read-only self-assessment questionnaire (SAQ) can be found after the CME section in each edition of Clinical Medicine. RCP members and fellows (using their login details for the main RCP website) are able to access the full SAQ with answers and are awarded 2 CPD points upon successful (8/10) completion from:  https://cme.rcplondon.ac.uk

Navigate this Journal

  • Journal Home
  • Current Issue
  • Ahead of Print
  • Archive

Related Links

  • ClinMed - Home
  • FHJ - Home

Other Services

  • Advertising
futurehosp Footer Logo
  • Home
  • Journals
  • Contact us
  • Advertise
HighWire Press, Inc.

Follow Us:

  • Follow HighWire Origins on Twitter
  • Visit HighWire Origins on Facebook

Copyright © 2021 by the Royal College of Physicians