Respiratory outpatient clinics during and post COVID-19: the use of patient satisfaction and preference data to redesign service delivery
Malvika Bhatnagar, Paul McCallion, John Davison, Tony DeSoyza and Katy Hester
DOI: https://doi.org/10.7861/fhj.2020-0181
Future Healthc J November 2020 Malvika Bhatnagar
ANewcastle upon Tyne Hospitals NHS Trust, Newcastle upon Tyne, UK
Roles: ST3 respiratory medicine
Paul McCallion
BNewcastle upon Tyne Hospitals NHS Trust, Newcastle upon Tyne, UK
Roles: senior physiotherapist, respiratory medicine
John Davison
CNewcastle upon Tyne Hospitals NHS Trust, Newcastle upon Tyne, UK
Roles: senior nurse specialist for complex lung diseases
Tony DeSoyza
DNewcastle upon Tyne Hospitals NHS Trust, Newcastle upon Tyne, UK
Roles: honorary consultant physician
Katy Hester
ENewcastle upon Tyne Hospitals NHS Trust, Newcastle upon Tyne, UK
Roles: consultant respiratory physician
ABSTRACT
We used a survey to evaluate patient satisfaction with a remote system for the delivery of respiratory clinics and to capture future preferences. 98% of responders were satisfied with their current appointment being held remotely in order to reduce the risks from COVID-19. Regarding future preferences beyond the pandemic, 41% of respondents preferred a face-to-face appointment, 35% preferred a remote appointment and 24% had no preference of one modality over another. Additional qualitative data suggest that a flexible system allowing patients to choose the mode of attendance shortly before the appointment would be welcomed.
- © Royal College of Physicians 2020. All rights reserved.
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Respiratory outpatient clinics during and post COVID-19: the use of patient satisfaction and preference data to redesign service delivery
Malvika Bhatnagar, Paul McCallion, John Davison, Tony DeSoyza, Katy Hester
Future Healthc J Nov 2020, fhj.2020-0181; DOI: 10.7861/fhj.2020-0181
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