PT - JOURNAL ARTICLE AU - Christopher J Ellis AU - on behalf of the Heartlands Hospital ITU Family Liaison Team TI - Communication in the time of COVID AID - 10.7861/fhj.2020-0115 DP - 2020 Aug 03 TA - Future Healthcare Journal PG - fhj.2020-0115 4099 - http://www.rcpjournals.org/content/early/2020/07/28/fhj.2020-0115.short 4100 - http://www.rcpjournals.org/content/early/2020/07/28/fhj.2020-0115.full AB - The risk of infection precluded normal visiting by relatives of COVID-19 patients in an intensive therapy unit (ITU). Instead, a team of medical students and retired consultants telephoned next of kin with a daily update. A categorised selection of the students' reflections on their experiences is presented and discussed.