RT Journal Article SR Electronic T1 Communication in the time of COVID JF Future Healthcare Journal JO Future Healthc J FD Royal College of Physicians SP e36 OP e38 DO 10.7861/fhj.2020-0115 VO 7 IS 3 A1 Christopher J Ellis A1 on behalf of the Heartlands Hospital ITU Family Liaison Team YR 2020 UL http://www.rcpjournals.org/content/7/3/e36.abstract AB The risk of infection precluded normal visiting by relatives of COVID-19 patients in an intensive therapy unit (ITU). Instead, a team of medical students and retired consultants telephoned next of kin with a daily update. A categorised selection of the students’ reflections on their experiences is presented and discussed.