PT  - JOURNAL ARTICLE
AU  - Malvika Bhatnagar
AU  - Paul McCallion
AU  - John Davison
AU  - Tony DeSoyza
AU  - Katy Hester
TI  - Respiratory outpatient clinics during and post COVID-19: the use of patient satisfaction and preference data to redesign service delivery
AID  - 10.7861/fhj.2020-0181
DP  - 2020 Nov 05
TA  - Future Healthcare Journal
PG  - fhj.2020-0181
4099  - http://www.rcpjournals.org/content/early/2020/11/04/fhj.2020-0181.short
4100  - http://www.rcpjournals.org/content/early/2020/11/04/fhj.2020-0181.full
AB  - We used a survey to evaluate patient satisfaction with a remote system for the delivery of respiratory clinics and to capture future preferences. 98% of responders were satisfied with their current appointment being held remotely in order to reduce the risks from COVID-19. Regarding future preferences beyond the pandemic, 41% of respondents preferred a face-to-face appointment, 35% preferred a remote appointment and 24% had no preference of one modality over another. Additional qualitative data suggest that a flexible system allowing patients to choose the mode of attendance shortly before the appointment would be welcomed.