RT Journal Article
SR Electronic
T1 Respiratory outpatient clinics during and post COVID-19: the use of patient satisfaction and preference data to redesign service delivery
JF Future Healthcare Journal
JO Future Healthc J
FD Royal College of Physicians
SP fhj.2020-0181
DO 10.7861/fhj.2020-0181
A1 Malvika Bhatnagar
A1 Paul McCallion
A1 John Davison
A1 Tony DeSoyza
A1 Katy Hester
YR 2020
UL http://www.rcpjournals.org/content/early/2020/11/04/fhj.2020-0181.abstract
AB We used a survey to evaluate patient satisfaction with a remote system for the delivery of respiratory clinics and to capture future preferences. 98% of responders were satisfied with their current appointment being held remotely in order to reduce the risks from COVID-19. Regarding future preferences beyond the pandemic, 41% of respondents preferred a face-to-face appointment, 35% preferred a remote appointment and 24% had no preference of one modality over another. Additional qualitative data suggest that a flexible system allowing patients to choose the mode of attendance shortly before the appointment would be welcomed.