TY - JOUR T1 - Respiratory outpatient clinics during and post COVID-19: the use of patient satisfaction and preference data to redesign service delivery JF - Future Healthcare Journal JO - Future Healthc J DO - 10.7861/fhj.2020-0181 SP - fhj.2020-0181 AU - Malvika Bhatnagar AU - Paul McCallion AU - John Davison AU - Tony DeSoyza AU - Katy Hester Y1 - 2020/11/05 UR - http://www.rcpjournals.org/content/early/2020/11/04/fhj.2020-0181.abstract N2 - We used a survey to evaluate patient satisfaction with a remote system for the delivery of respiratory clinics and to capture future preferences. 98% of responders were satisfied with their current appointment being held remotely in order to reduce the risks from COVID-19. Regarding future preferences beyond the pandemic, 41% of respondents preferred a face-to-face appointment, 35% preferred a remote appointment and 24% had no preference of one modality over another. Additional qualitative data suggest that a flexible system allowing patients to choose the mode of attendance shortly before the appointment would be welcomed. ER -