PT  - JOURNAL ARTICLE
AU  - Meng-San Wu
AU  - Rebecca Watson
AU  - Fatima Hayat
AU  - Libuse Ratcliffe
AU  - Mike BJ Beadsworth
AU  - Mark McKenna
AU  - Daniel Corney
AU  - Catherine Plum
AU  - Jamie-Leigh Macfarlane
AU  - Maisoon Matareed
AU  - Sundas Butt
AU  - Sandipika Gupta
AU  - Paul Hine
AU  - Sylviane Defres
AU  - Tom Wingfield
TI  - What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool
AID  - 10.7861/fhj.2020-0260
DP  - 2021 Feb 18
TA  - Future Healthcare Journal
PG  - fhj.2020-0260
4099  - http://www.rcpjournals.org/content/early/2021/02/17/fhj.2020-0260.short
4100  - http://www.rcpjournals.org/content/early/2021/02/17/fhj.2020-0260.full
AB  - Despite huge advances in vaccines, testing and treatments for COVID-19, there is negligible evidence on the perceptions of people hospitalised with COVID-19 about the care they received.To address this, we developed a satisfaction survey for people with COVID-19 admitted to our hospital during the first COVID-19 wave in Liverpool. Of those invited, 98/160 (61%) responded, of whom 94/98 (96%) completed the survey. Respondents rated overall care highly (mean 4.7/5) and 89/94 (95%) reported that they would recommend the hospital to friends and/or family. Most respondents felt safe on the ward (94%), with privacy maintained (93%) and pain well managed (90%). Fewer than two-thirds (63%) of respondents considered themselves adequately consulted regarding medications and side effects. Sleep and food/drink quality were also highlighted as areas for improvement.To overcome the issues raised, we generated a ‘COVID-19 practice pointers’ poster within an integrated educational bundle on COVID-19 wards.The impact of the bundle on perceptions of people hospitalised with COVID-19 will be evaluated in people hospitalised with COVID-19 in Liverpool in 2021. Whether hospitalised for COVID-19 or other conditions, our survey results are a timely reminder of the importance of involving patients in shaping the care that they receive.