TY - JOUR T1 - What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool JF - Future Healthcare Journal JO - Future Healthc J DO - 10.7861/fhj.2020-0260 SP - fhj.2020-0260 AU - Meng-San Wu AU - Rebecca Watson AU - Fatima Hayat AU - Libuse Ratcliffe AU - Mike BJ Beadsworth AU - Mark McKenna AU - Daniel Corney AU - Catherine Plum AU - Jamie-Leigh Macfarlane AU - Maisoon Matareed AU - Sundas Butt AU - Sandipika Gupta AU - Paul Hine AU - Sylviane Defres AU - Tom Wingfield Y1 - 2021/02/18 UR - http://www.rcpjournals.org/content/early/2021/02/17/fhj.2020-0260.abstract N2 - Despite huge advances in vaccines, testing and treatments for COVID-19, there is negligible evidence on the perceptions of people hospitalised with COVID-19 about the care they received.To address this, we developed a satisfaction survey for people with COVID-19 admitted to our hospital during the first COVID-19 wave in Liverpool. Of those invited, 98/160 (61%) responded, of whom 94/98 (96%) completed the survey. Respondents rated overall care highly (mean 4.7/5) and 89/94 (95%) reported that they would recommend the hospital to friends and/or family. Most respondents felt safe on the ward (94%), with privacy maintained (93%) and pain well managed (90%). Fewer than two-thirds (63%) of respondents considered themselves adequately consulted regarding medications and side effects. Sleep and food/drink quality were also highlighted as areas for improvement.To overcome the issues raised, we generated a ‘COVID-19 practice pointers’ poster within an integrated educational bundle on COVID-19 wards.The impact of the bundle on perceptions of people hospitalised with COVID-19 will be evaluated in people hospitalised with COVID-19 in Liverpool in 2021. Whether hospitalised for COVID-19 or other conditions, our survey results are a timely reminder of the importance of involving patients in shaping the care that they receive. ER -