RT Journal Article
SR Electronic
T1 What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool
JF Future Healthcare Journal
JO Future Healthc J
FD Royal College of Physicians
SP e70
OP e75
DO 10.7861/fhj.2020-0260
VO 8
IS 1
A1 Meng-San Wu
A1 Rebecca Watson
A1 Fatima Hayat
A1 Libuse Ratcliffe
A1 Mike BJ Beadsworth
A1 Mark McKenna
A1 Daniel Corney
A1 Catherine Plum
A1 Jamie-Leigh Macfarlane
A1 Maisoon Matareed
A1 Sundas Butt
A1 Sandipika Gupta
A1 Paul Hine
A1 Sylviane Defres
A1 Tom Wingfield
YR 2021
UL http://www.rcpjournals.org/content/8/1/e70.abstract
AB Despite huge advances in vaccines, testing and treatments for COVID-19, there is negligible evidence on the perceptions of people hospitalised with COVID-19 about the care they received.To address this, we developed a satisfaction survey for people with COVID-19 admitted to our hospital during the first COVID-19 wave in Liverpool. Of those invited, 98/160 (61%) responded, of whom 94/98 (96%) completed the survey. Respondents rated overall care highly (mean 4.7/5) and 89/94 (95%) reported that they would recommend the hospital to friends and/or family. Most respondents felt safe on the ward (94%), with privacy maintained (93%) and pain well managed (90%). Fewer than two-thirds (63%) of respondents considered themselves adequately consulted regarding medications and side effects. Sleep and food/drink quality were also highlighted as areas for improvement.To overcome the issues raised, we generated a ‘COVID-19 practice pointers’ poster within an integrated educational bundle on COVID-19 wards.The impact of the bundle on perceptions of people hospitalised with COVID-19 will be evaluated in people hospitalised with COVID-19 in Liverpool in 2021. Whether hospitalised for COVID-19 or other conditions, our survey results are a timely reminder of the importance of involving patients in shaping the care that they receive.