TY - JOUR T1 - The need for a mindset shift and behavioural change in the shadow of the COVID-19 pandemic JF - Future Healthcare Journal JO - Future Healthc J SP - 60 LP - 61 DO - 10.7861/fhj.9-2-s60 VL - 9 IS - Suppl 2 AU - Aicha Bouraoui AU - Corinne Fisher AU - Sophia Mavrommatis AU - Penny Newman AU - Luke Williamson AU - Stephanie Meyer AU - Joanna Gupta AU - Fern Higgs AU - Louisa Emkes AU - Sultana Begum AU - Maria Leandro AU - Coziana Ciurtin AU - Andrew Mcdowell AU - Debajit Sen Y1 - 2022/07/01 UR - http://www.rcpjournals.org/content/9/Suppl_2/60.abstract N2 - COVID-19 has had a significant impact on healthcare systems worldwide including services caring for young people (YP) with long-term conditions (LTC). YP experienced not only barriers to their daily functioning but also difficulties navigating healthcare facilities.The Adolescent and Young Adult Rheumatology Department (AYAD) at University College London Hospitals looks after over 2,000 YP with rheumatological conditions, providing developmentally appropriate interdisciplinary care including a nurse-led helpline to facilitate access to medical/nursing/allied health professional advice, mental and social wellbeing support.This is an evaluation of the helpline service and the training to improve it.The helpline service was audited over 4 … ER -