RT Journal Article
SR Electronic
T1 The Royal Berkshire NHS Foundation Trust outpatient services transformation programme to improve quality and effectiveness of patient care
JF Future Healthcare Journal
JO Future Healthc J
FD Royal College of Physicians
SP fhj.2021-0150
DO 10.7861/fhj.2021-0150
A1 Antoni Chan
A1 Kathy Green
A1 Kiki Kontra
A1 Toby Chapman
A1 Clive Wewerka
A1 Andrew Statham
YR 2022
UL http://www.rcpjournals.org/content/early/2022/10/14/fhj.2021-0150.abstract
AB Background The Royal Berkshire NHS Foundation Trust outpatient services transformation programme is a strategic change programme delivered as a collaborative approach through the Berkshire West Integrated Care Partnership. The main aim of redesign is to improve capacity in clinics and improve patient experience.Methods This was done through a best practice menu and ‘how to’ guides. This simplified and standardised the process for moving activity from face-to-face to virtual, maximising remote monitoring and moving clinics off the main acute site.Results We have successfully implemented six different work streams to transform outpatient services. Referrals are now triaged and streamed. The number of patients reviewed virtually, on patient-initiated follow-up and seen closer to home has increased.Conclusion The outpatient services transformation programme has resulted in improvements within the trust and the integrated care partnership. This programme supports the vision by the Royal College of Physicians and NHS England to modernise and transform outpatient services.