@article {Beardsley53, author = {Christina Beardsley}, title = {{\textquoteleft}In need of further tuning{\textquoteright}: using a US patient satisfaction with chaplaincy instrument in a UK multi-faith setting, including the bereaved}, volume = {9}, number = {1}, pages = {53--58}, year = {2009}, doi = {10.7861/clinmedicine.9-1-53}, publisher = {Royal College of Physicians}, abstract = {Healthcare chaplaincy research seems further advanced in the USA. Here a US patient satisfaction with chaplaincy instrument (PSI-C-R) was used in a London NHS foundation hospital with a multi-faith chaplaincy team and population. A version of the instrument was also generated for the bereaved. PSI-C-R had not been subjected to test-retest to confirm its reliability so this was done at the pilot stage. It proved only partly reliable, but in three separate surveys a cluster of highly rated factors emerged, as in earlier studies: chaplains{\textquoteright} prayer, competence, listening skills and spiritual sensitivity. Low-rated factors and qualitative data highlighted areas for improvement. Disappointing response rates arose from patient acuity, ethical concerns about standard follow-up protocols, and the Western Christian origins of the instrument which requires further revision for multi-faith settings, or the design of new instruments.}, issn = {1470-2118}, URL = {https://www.rcpjournals.org/content/9/1/53}, eprint = {https://www.rcpjournals.org/content/9/1/53.full.pdf}, journal = {Clinical Medicine} }