TY - JOUR T1 - ‘In need of further tuning’: using a US patient satisfaction with chaplaincy instrument in a UK multi-faith setting, including the bereaved JF - Clinical Medicine JO - Clin Med SP - 53 LP - 58 DO - 10.7861/clinmedicine.9-1-53 VL - 9 IS - 1 AU - Christina Beardsley Y1 - 2009/02/01 UR - http://www.rcpjournals.org/content/9/1/53.abstract N2 - Healthcare chaplaincy research seems further advanced in the USA. Here a US patient satisfaction with chaplaincy instrument (PSI-C-R) was used in a London NHS foundation hospital with a multi-faith chaplaincy team and population. A version of the instrument was also generated for the bereaved. PSI-C-R had not been subjected to test-retest to confirm its reliability so this was done at the pilot stage. It proved only partly reliable, but in three separate surveys a cluster of highly rated factors emerged, as in earlier studies: chaplains' prayer, competence, listening skills and spiritual sensitivity. Low-rated factors and qualitative data highlighted areas for improvement. Disappointing response rates arose from patient acuity, ethical concerns about standard follow-up protocols, and the Western Christian origins of the instrument which requires further revision for multi-faith settings, or the design of new instruments. ER -