RT Journal Article SR Electronic T1 Managing capacity and demand across the patient journey JF Clinical Medicine JO Clin Med FD Royal College of Physicians SP 417 OP 418 DO 10.7861/clinmedicine.10-4-417a VO 10 IS 4 A1 Ibrahim Morgan YR 2010 UL http://www.rcpjournals.org/content/10/4/417.2.abstract