RT Journal Article SR Electronic T1 Francis inquiry: effecting change JF Clinical Medicine JO Clin Med FD Royal College of Physicians SP 220 OP 221 DO 10.7861/clinmedicine.13-3-220 VO 13 IS 3 A1 Richard Thompson YR 2013 UL http://www.rcpjournals.org/content/13/3/220.abstract