TY - JOUR T1 - Thinking differently about complaints in the NHS JF - Future Hospital Journal JO - Future Hosp J SP - 72 LP - 72 DO - 10.7861/futurehosp.15.020 VL - 2 IS - 1 AU - David Ross Y1 - 2015/02/01 UR - http://www.rcpjournals.org/content/2/1/72.2.abstract N2 - Editor – Dr Haxby sets out a refreshing call for managing complaints in the NHS more positively (Haxby E, FHJ October 2014 pp 103–7), citing the Francis report.1Though complaints may be an opportunity to bring patients and healthcare organisations (HCOs) closer together, they are often … ER -