PT - JOURNAL ARTICLE AU - David Ross TI - Thinking differently about complaints in the NHS AID - 10.7861/futurehosp.15.020 DP - 2015 Feb 01 TA - Future Hospital Journal PG - 72--72 VI - 2 IP - 1 4099 - http://www.rcpjournals.org/content/2/1/72.2.short 4100 - http://www.rcpjournals.org/content/2/1/72.2.full SO - Future Hosp J2015 Feb 01; 2