RT Journal Article SR Electronic T1 Taking an organisational approach to quality improvement JF Future Hospital Journal JO Future Hosp J FD Royal College of Physicians SP 165 OP 168 DO 10.7861/futurehosp.3-3-165 VO 3 IS 3 A1 Robert E Klaber A1 Ralph A Critchley YR 2016 UL http://www.rcpjournals.org/content/3/3/165.abstract AB The challenge for all healthcare organisations is to develop and implement an approach that will enable improvements to the quality of healthcare to happen. This case study describes some of the thinking, design and learning from Imperial College Healthcare NHS Trust, on the early steps of our journey to create a culture of continuous improvement across the organisation.