TY - JOUR T1 - Learning from mistakes: a review of clinical incidents occurring at Royal Surrey County Hospital and how we can learn from these to improve patient outcomes JF - Future Hospital Journal JO - Future Hosp J SP - s14 LP - s14 DO - 10.7861/futurehosp.3-2-s14 VL - 3 IS - Suppl 2 AU - Tamer Shalaby AU - Andrew Ghabbour AU - Michelle Gallagher Y1 - 2016/06/01 UR - http://www.rcpjournals.org/content/3/Suppl_2/s14.abstract N2 - If we are to learn from mistakes, it is essential that errors are reported. We don't want to create a charter for incompetents or informers: we want the health service to learn from errors and make patient care safer’ (NPSA, 2005).The current method of reporting clinical incidents is via the DATIX system. Despite being available on the intranet within the hospital, reporting of incidents is not always completed. It was also felt that there was a recurrence … ER -