TY - JOUR T1 - Improving the patient experience in real-time JF - Future Healthcare Journal JO - Future Healthc J SP - 28 LP - 28 DO - 10.7861/futurehosp.6-1-s28 VL - 6 IS - Suppl 1 AU - Katherine Islip Y1 - 2019/03/01 UR - http://www.rcpjournals.org/content/6/Suppl_1/28.abstract N2 - In the current, busy climate, we focus on delivering quick and safe care. However, is this sometimes at the expense of recognising patients as individual people with lives outside the hospital walls, and taking the time to ensure they are kept fully informed. My vision is to give patients more opportunities to tell us what is important to them while in hospital, and improve their understanding of what their hospital stay will entail. I aim to improve patient satisfaction scores … ER -