Box 1.

Considerations when caring for palliative care patients during a pandemic (in the context of strict infection control measures).

Engage as much as possible with patient:
  • verbal communication, ie explanation, general ‘chit-chat’

  • non-verbal communication, eg ‘thumbs up/down’

  • appropriate (safe) touching, eg hold their hand

Ensure that basic care needs are met
Ensure that symptoms are controlled
Facilitate remote contact with family, eg using mobile phones
Facilitate direct contact with family for end-of-life care patients
Communicate regularly with family
Consider modifications to environment (to improve patient experience)
Manage expectations, eg preferred place of care/death