Forges new connections with primary care and strengthens relationships, thus expanding clinical networks

Supports primary care clinicians with management plans for respiratory patients in the community

Enables timely, joined up and appropriate care to be delivered to the patient, leading to a better patient experience

Negates the need for a respiratory outpatient appointment or bridges the gap until the next respiratory review

Enhances flow of patients through appropriate care pathways in the community and in secondary care

Offers a novel way for respiratory trainees to develop their clinical decision-making, communication and specialist medicine skills

Availability of respiratory specialists to staff the hotline (job planning)

Need to streamline information flow and appropriately manage time if service usage is high

Ensuring appropriate governance of the system, risk reporting and record keeping

Uncertainties when providing advice related to COVID-19 due to the rapidly evolving evidence