Responses to the adapted Telehealth Satisfaction Scale (TeSS) by type of clinic (n=119)
| Item | Statement: How would you rate: | Clinic | Response n (%) | ||||
|---|---|---|---|---|---|---|---|
| Excellent | Good | Fair | Poor | No answer N (%) | |||
| 1 | The voice quality of the appointment | Prostatectomy | 32 (89) | 4 (11) | 0 | 0 | 0 |
| PSA surveillance | 30 (88) | 3 (9) | 0 | 1 (3) | 0 | ||
| General | 19 (79) | 5 (21) | 0 | 0 | 0 | ||
| Functional | 15 (83) | 3 (17) | 0 | 0 | 0 | ||
| Andrology | 6 (86) | 1 (14) | 0 | 0 | 0 | ||
| Total | 102 (86) | 16 (13) | 0 | 1 (1) | 0 | ||
| 2 | The duration of the appointment | Prostatectomy | 29 (81) | 7 (19) | 0 | 0 | 0 |
| PSA surveillance | 30 (88) | 3 (9) | 0 | 1 (3) | 0 | ||
| General | 18 (75) | 5 (21) | 1 (4) | 0 | 0 | ||
| Functional | 14 (78) | 3 (17) | 1 (6) | 0 | 0 | ||
| Andrology | 6 (86) | 0 | 1 (14) | 0 | 0 | ||
| Total | 97 (82) | 18 (15) | 3 (3) | 1 (1) | 0 | ||
| 3 | The explanation of the diagnosis | Prostatectomy | 27 (75) | 1 (3) | 1 (3) | 0 | 7 |
| PSA surveillance | 24 (71) | 3 (9) | 0 | 2 (6) | 5 | ||
| General | 16 (67) | 2 (8) | 1 (4) | 1 (4) | 4 | ||
| Functional | 11 (61) | 4 (22) | 1 (6) | 0 | 2 | ||
| Andrology | 4 (57) | 1 (14) | 1 (14) | 0 | 1 | ||
| Total | 82 (69) | 11 (9) | 4 (3) | 3 (2) | 19 (16) | ||
| 4 | The explanation of the treatment | Prostatectomy | 22 (61) | 1 (3) | 0 | 0 | 13 |
| PSA surveillance | 22 (65) | 3 (9) | 2 (6) | 1 (3) | 6 | ||
| General | 16 (67) | 3 (13) | 0 | 1 (4) | 4 | ||
| Functional | 15 (83) | 0 | 1 (6) | 0 | 2 | ||
| Andrology | 4 (57) | 1 (14) | 1 (14) | 0 | 1 | ||
| Total | 79 (66) | 8 (7) | 4 (3) | 2 (2) | 26 (22) | ||
| 5 | The thoroughness and carefulness of the clinician | Prostatectomy | 31 (86) | 5 (14) | 0 | 0 | 0 |
| PSA surveillance | 29 (85) | 4 (12) | 0 | 1 (3) | 0 | ||
| General | 16 (67) | 4 (17) | 1 (4) | 2 (8) | 1 | ||
| Functional | 15 (83) | 2 (11) | 1 (6) | 0 | 0 | ||
| Andrology | 6 (86) | 0 | 1 (14) | 0 | 0 | ||
| Total | 97 (82) | 15 (13) | 3 (3) | 3 (3) | 1 (1) | ||
| 6 | The courtesy and respect of the clinician | Prostatectomy | 36 (100) | 0 | 0 | 0 | 0 |
| PSA surveillance | 32 (94) | 1 (3) | 1 (3) | 0 | 0 | ||
| General | 21 (88) | 3 (13) | 0 | 0 | 0 | ||
| Functional | 17 (94) | 1 (6) | 0 | 0 | 0 | ||
| Andrology | 6 (86) | 1 (14) | 0 | 0 | 0 | ||
| Total | 112 (94) | 6 (5) | 1 (1) | 0 | 0 | ||
| 7 | Your personal comfort using the telephone for an appointment | Prostatectomy | 33 (92) | 3 (83) | 0 | 0 | 0 |
| PSA surveillance | 32 (94) | 2 (6) | 0 | 0 | 0 | ||
| General | 15 (83) | 6 (33) | 3 (13) | 0 | 0 | ||
| Functional | 13 (72) | 3 (17) | 2 (11) | 0 | 0 | ||
| Andrology | 4 (57) | 2 (29) | 0 | 0 | 1 | ||
| Total | 97 (82) | 16 (14) | 5 (4) | 0 | 1 (1) | ||