Preparing before clinic (allow 7 minutes per patient)
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Starting the consultation
Telephone or videophone the patient (if using a home landline number, use 141 before dialling) If a patient does not answer their phone, leave a message asking them to call your trust SIM number or the administrative team. If there is no answering service, you will need to write to the patient and advise them to make contact if clinically required Give your full name and job role to the person answering, then ask to speak to the patient Check that you are speaking to the actual patient and that the patient is in a suitable location to speak confidentially Tell the patient that you have read their notes and say what you have concluded from these Ask the patient about their condition and treatment
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Concluding the consultation
Ask ‘Is there anything else you want to ask me or to discuss?’ Summarise your conclusions and agree plans with patient, including follow-up. Specify which investigations, treatments or referrals you are requesting and how these are going to be carried out, including sending request forms or FP10 prescriptions to the patient with their copy of the clinic letter Dictate a letter to the GP, with the letter copied to the patient
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