Table 2.

Themes, with number of centres giving positive and negative comments

Theme (abbreviated)Positive comments from centresNegative comments from centres
End-of-life care1815
Escalation decisions1514
Assessment/admission1412
Communication1410
Senior review126
Do not attempt cardiopulmonary resuscitation105
Multidisciplinary team working101
Palliative care112
Pre-emptive prescribing72
Discharge planning44
National guidance60
Documentation74
Family issues41
Challenging conversations33
Compassion30
Medical certificate of cause of death issues22
Visiting17
Treatment12
Death quality (not end-of-life care)14
Infection control03
Transfer08
Mental Capacity Act / Deprivation of Liberty Safeguards11
Fluid balance05
Hospital-acquired COVID-19011