Table 1.

New complaints to NHS England

Findings/quotationRelated FRAM aspect(s)Traditional interventionsNew interventions identified through FRAM analysis
YearQuarter 1Quarter 2Quarter 3Quarter 4
2017–201826,94829,15227,79030,099
2018–201929,34929,37228,01929,507
2019–202028,84929,62528,47426,293
2020–202114,14222,68223,96623,109