Table 1.

Multivariate linear regression results investigating factors associated with patients' satisfaction levels following telephone clinic consultations

FactorsBeta coefficient (95% CI)P-value
Sex (female)−0.18 (−0.45, 0.09)0.181
Age (years)−0.06 (−0.32, 0.21)0.666
Review by a consultant (versus other clinicians)0.01 (−0.27, 0.28)0.969
Current disease-modifying antirheumatic drug (DMARD) therapy (conventional synthetic and/or biological DMARD)0.03 (−0.25, 0.31)0.829
Request for a subsequent face-to-face appointment−0.36 (−0.60, −0.11)0.006*
Decision to request investigations−0.08 (−0.36, 0.20)0.559
Patients' rating of their own confidence in undertaking telephone consultations0.82 (0.66, 0.97)<0.001*
Patients' perception that the clinician was appropriately trained in conducting telephone consultations0.80 (0.63, 0.96)<0.001*
The presence of technical issues affecting the quality of the telephone call−0.37 (−0.62, −0.12)0.004*