Health coaching competencies.
| The application of a patient-centred approach | Improving patients’ health and wellbeing through establishing a trusting and empathetic relationship with the patient, facilitating behavioural change and providing self-care support. |
| Goal setting and action planning | Facilitating patient-determined goals that align clinician and patient priorities, delivered through a shared plan and joint responsibility. |
| Managing the process and relationship | Overseeing the health coaching process, holding patients’ and clinicians’ agendas simultaneously and effectively applying specific behaviour change, communication, and motivational skills. |
| Using core coaching and consultation skills | Raising awareness, increasing responsibility and shifting patients’ mindsets to enable behaviour change through great listening, effective use of questions, and supportive challenge. |
| Managing self | Holding and demonstrating a belief in the potential of patients to self-manage and developing a higher level of awareness of consultation style, use of language and impact on patients. |
| Building on clinical expertise | Integrating both clinical skills/knowledge and interpersonal skills in behaviour change to encourage accountability for behaviours, preferably through a continuing relationship between an experienced clinician and patient. |
| Reflecting and the wider system | Managing expectations and reflecting on effectiveness of the coaching approach, and considering the impact on the wider system and resources. |