Knowledge
Expertise to be delivered by each healthcare specialty Provision of out of hours care Educational capacity to train junior health professionals Educational capacity to train nurses and allied health professionals
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Attitudes
Upholding service users/patients at the centre of care Forum for open discussion of error for improvement Understanding of pressures external to the service Commitment to audit and service improvement Commitment to local and national targets
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Behaviour
Person-centred care Explanation to patients of the service agreement Responsiveness in service delivery Safe handover and clinical discussion Sharing of complaints (and compliments)
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