Box 1.

The 10 quality indicators for clinical consultation. Reproduced with permission from Launer J. Is there a crisis in clinical consultations? Postgrad Med J 2017;93:58.

  • The patient should be as prepared as possible.

  • The clinician should be as prepared as possible.

  • The clinician should know the person before making the person into a patient.

  • The consultation should feel unhurried for the patient and clinician.

  • The clinician should be able to give undivided attention to the patient.

  • The clinician should be able to hear themself think.

  • There should be ready supply of information into the consultation.

  • Confidentiality and dignity should be maintained.

  • The clinician should be regularly refreshed.

  • The patient should be encouraged to have an important other person participate in the consultation.