Aims In the current, busy climate, we focus on delivering quick and safe care. However, is
this sometimes at the expense of recognising patients as individual people with lives outside …

Patient-centered organisations Healthcare organisations now integrate patient feedback into
value-based compensation formulas. This research considered Stanford Healthcare's same …

▪ Recognising the potential of patient experience to drive improvement in all aspects of care▪
Patient engagement with the next generation of professionals▪ Co-creation as a sound basis …

Aims To measure the patient experience on an acute medical unit (AMU) using a validated
tool and compare this with nationally published data for AMUs in England in order to identify …

Objectives: Patient experience surveys are regularly conducted in many countries in order to
gather patient perspectives on the quality and safety of health systems, and inform …

Introduction Many essential interventions are required to ensure in-patients receive safe and
effective care with a good experience. In addition, healthcare organisations are assessed on …

ABSTRACT The Academy of Medical Royal College's report Quality improvement–training
for better outcomes sets a path for the normalisation of quality improvement as part of all …

Aims Handover is defined as 'the transfer of professional responsibility and accountability for
some or all aspects of care for a patient, or group of patients, to another person or …

Hospitals and emergency departments are complex, high-stakes environments with the
potential for patient harm. This makes testing new service concepts challenging. Experience …

Objectives To contribute towards the current policy directive and recommendations outlined
in the Francis Report (1) to strengthen relational aspects of hospital care and increase the …